Return & Exchange Policy
Return Eligibility:
◦ Apply within 7 days of receipt for quality issues (damage, defects, misdescription).
◦ Items must be unopened, with tags intact (excludes custom products).
◦ We review within 3 working days; approved returns/exchanges processed within 7 working days of receipt.
◦ Refunds via original payment method; arrival time depends on the platform.
◦ Apply within 7 days of receipt for quality issues (damage, defects, misdescription).
◦ Items must be unopened, with tags intact (excludes custom products).
Exchange Eligibility:
◦ Apply within 15 days for quality-related exchanges; same item replacement or refund (if out of stock).Process:
◦ Submit request with order number and problem photos via "Contact Us".◦ We review within 3 working days; approved returns/exchanges processed within 7 working days of receipt.
Fees:
◦ We cover shipping for quality issues; users bear costs for personal reasons (dislike, wrong size).◦ Refunds via original payment method; arrival time depends on the platform.